Terms of Use

biceapp.in (“biceapp”, “we”, “us”) operates an online gym marketplace that lists independent gyms and fitness studios, their batches, amenities and membership plans, and lets you pay for a membership through the platform.

We are an intermediary and marketplace platform. The gym services themselves — training, equipment, premises, hygiene, staff, access to batches — are provided entirely by the gym you choose (“the Merchant”). When you buy a membership on biceapp.in, the service contract for the gym access is between you and the Merchant, governed by that Merchant’s rules and this platform’s booking terms.

• You must be 18 or older to create an account and buy a membership. Users under 18 may use the platform only with a parent or legal guardian who accepts these terms and makes the purchase.
• You register with a valid mobile number and verify it with a one-time password (OTP). You are responsible for keeping your login and OTP safe, and for activity that happens under your account.
• The information you give us must be accurate. Some gyms ask for a photo ID or a doctor’s fitness declaration at the gym — that requirement comes from the gym and Indian law, not from us.
• One person, one account. Sharing logins or reselling memberships bought through the platform is not allowed.

• Gym details, plans, timings, capacity and prices are supplied by the gyms and updated by them. We verify listings at onboarding and remove bad ones, but we do not own or operate the gyms and cannot guarantee their day-to-day accuracy.
• All prices are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise at checkout.
• If a plan you paid for is genuinely unavailable (batch full, gym closed, timing changed), we either move you to an equivalent option with your consent or refund it under the Refund & Cancellation Policy.
• A booking is confirmed only when payment succeeds and you see the confirmation on biceapp.in. A pending or failed payment does not reserve a batch slot.

• Payments are processed by RBI-authorised payment aggregators (currently Razorpay). We never see or store your full card number, CVV or UPI PIN.
• By paying, you authorise the charge for the plan shown at checkout — nothing else. Any auto-renewal, if introduced for a plan, will be disclosed on the plan page with its own consent step, and can be turned off from your account.
• Keep the payment done through biceapp.in for your own protection: only platform payments are covered by our refund flow and dispute handling.

• Follow the gym’s own rules: dress code, equipment etiquette, timings and safety instructions. A gym may withdraw access for repeated violations, and the gym’s decision on gym-floor behaviour is final.
• Do not post fake, defamatory or irrelevant reviews; do not scrape, copy or republish our listings; do not attempt to interfere with the platform, its APIs or other users’ data.
• We may suspend or terminate accounts involved in fraud, abuse, payment misuse or repeated violation of these terms, and may block bookings we reasonably consider risky.

You may post reviews and photos of gyms you have used. You keep ownership of what you post, and you grant biceapp.in a non-exclusive licence to display, moderate and syndicate it on the platform. Reviews must be honest and based on real experience. We moderate content under the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, and we remove content that is unlawful, fake or abusive.

The biceapp.in name, logo, interface, database structure and original content are our property. Gym names, logos and photos belong to their respective gyms and are displayed with their permission. Third-party marks mentioned on the platform belong to their owners.

• The platform is provided “as is”. We do not warrant that gym services will be uninterrupted, or that every listing is error-free at every moment.
• For anything that goes wrong in the gym — injury, property damage, staff conduct, closure — the Merchant is responsible. We will help you escalate, and we process refunds per policy, but we are not liable for the gym’s own acts or omissions.
• To the maximum extent permitted by Indian law, our aggregate liability for claims arising from your use of biceapp.in is limited to the amount you actually paid us for the membership involved in the claim, or ₹1,000, whichever is higher. We are not liable for indirect or consequential losses.
• Nothing in these terms limits your non-waivable rights under the Consumer Protection Act, 2019, or excludes liability for death, personal injury caused by negligence, or fraud.

We may update these terms as the platform and the law evolve. Material changes will be announced in-app or by email at least 7 days before they apply. Continuing to use biceapp.in after the effective date means you accept the updated terms.

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the competent courts at the registered office location of Elexiss Corporation in India, without prejudice to your right to approach the consumer forum or online dispute-resolution mechanisms available to you (including the National Consumer Helpline).

Questions about these terms: legal@biceapp.in. Complaints about the platform or a listing can also go to our grievance officer — see the Contact page.